Refund & Cancellation Policy

1. Cancellations

We can cancel an order for free any time before it has been dispatched. Message us on WhatsApp as soon as possible if you need to cancel.

2. Made-to-order pieces

Once a piece has gone into production, we're unable to offer a refund for a simple change of mind, since it's made specifically to your chosen size and can't be resold as new.

3. Damaged or incorrect items

If your order arrives damaged, defective, or not what you ordered, message us on WhatsApp within 48 hours of delivery with a photo. We'll replace it or refund you in full — your choice.

4. Sizing issues

If a piece doesn't fit because of a measuring mistake, let us know within 7 days of delivery. We'll happily restring it to the correct size for the cost of shipping only.

5. How refunds are issued

Approved refunds are sent back to the original payment method — UPI, card, netbanking or wallet — within 5–7 business days of approval. Card refunds can take an extra few days to appear, depending on your bank.

6. Afterword Edit (curated, pre-order) pieces

Pre-order pieces follow the same damaged/incorrect-item policy above. Because they're sourced to order, change-of-mind cancellations aren't available once the order is placed.

7. Online courses and digital downloads

Afterword Learn courses are delivered by email as PDF files. Because a digital file cannot be returned once it has been sent, we cannot offer a change-of-mind refund after delivery. What we do guarantee:

• If your course does not arrive within one hour of payment, message us and we will send it directly. If we still cannot deliver it, you get a full refund.
• If the file is corrupted, incomplete, or will not open, we will replace it. If we cannot, you get a full refund.
• If you were charged twice, we refund the duplicate charge in full.

Every course page states clearly, before you pay, what format the course is in and what it contains, so that you are not buying something other than what you expected.

8. Contact

For any refund, cancellation or exchange request: WhatsApp us at +91 81090 10717.