Because every Original is handmade to order, we can only cancel an order for free before we've started making it — usually within a few hours of payment. Message us on WhatsApp as soon as possible if you need to cancel.
Once a piece has gone into production, we're unable to offer a refund for a simple change of mind, since it's made specifically to your chosen size and can't be resold as new.
If your bracelet arrives damaged, defective, or not what you ordered, message us on WhatsApp within 48 hours of delivery with a photo. We'll replace it or refund you in full — your choice.
If a piece doesn't fit because of a measuring mistake, let us know within 7 days of delivery. We'll happily restring it to the correct size for the cost of shipping only.
Approved refunds are sent back to the original payment method (UPI/payment link) within 5–7 business days.
Pre-order pieces follow the same damaged/incorrect-item policy above. Because they're sourced to order, change-of-mind cancellations aren't available once the order is placed.
For any refund, cancellation or exchange request: WhatsApp us at +91 81090 10717.